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Terms and Conditions apply for the use of the Crown Cabs Travel Card issued by supplier 1300TAXI Pty Ltd T/A Crown Cabs: ABN 76 128 082 593. 

As a company or person/s purchasing or having taken possession of the travel card, you accept the following conditions and agree to be bound by these conditions. By entering into this agreement, you unconditionally submit to the jurisdiction of the courts of Victoria. 

​Terms of use of the Travel Card

  1. The TravelCard is used as payment for taxi travel service in a taxi vehicle.

  2. The Travel Card must be provided to the driver at the end of the taxi trip.

  3. Any amount due in excess of the Travel Card value must be made via alternative payment.

  4. The Travel Card cannot be exchanged, redeemed for cash or refunded.

  5. Any unused amount of the Travel Card is non-transferable.

  6. The Travel Card is not a credit or debit card nor legal tender.

  7. A receipt must begiven on request at the end of the trip.

  8. The Travel Card will have a sequence number imprinted on it which must be quoted when pre-booking a taxi vehicle.

  9. There is no expiry date on the Travel Card.

  10. Any monetary balance that remains on the Travel Card will not be refunded.

  11. You are legally responsible for the Travel Card once it is in your possession.

  12. There is no replacement for lost or stolen Travel Cards.

  13. 1300TAXI Pty Ltd Pty Ltd is not liable for a Travel Card that is deemed lost or stolen, nor is it liable for its use in a taxi trip whether unlawful or otherwise.

  14. Feedback is important to us, if you have a query or complaint regarding the TravelCard, please go to the feedback/Contact us section on the Crown Cabs website. A member of staff will contact you as soon as possible or contact us direct on 1300 12 13 14

  15. 1300TAXI Pty Ltd can cancel any TravelCard, or other similar card scheme, for any reason and at any time without notice.

  16. The TravelCard remains the property of 1300TAXI Pty Ltd.

Changes to Terms and Conditions
A supplier can vary or update these conditions from time to time by providing notice before the purchase of extra Travel Cards.

These terms and conditions govern the use of this app/website.

Terms & Conditions of Use

Acknowledgement and acceptance of terms and conditions:
This app/website is owned and operated by 1300TAXI Pty Ltd (ACN: 128 082 593) trading as Crown Cabs. By accessing, browsing or using this app/website, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms & Conditions") and acknowledge and agree that you have read and understood these Terms and Conditions. The Crown Cabs App allows users to request and access transportation services from registered and accredited/licensed third-party taxi and or private car hire transportation service providers. If accessing, downloading and utilising the application, you are bound by the terms of use as set out below. If you refuse to accept the following terms of use, you must not proceed in utilising the application and forfeit any protections or securities the terms and conditions may imply or express.

Meaning of words:
In these Terms of Use:

  • Crown Cabs App refers to the software application “Crown Cabs” which allows users to request and access transportation services from registered and licensed third party accredited taxi drivers and private car operators by way of providing a platform to connect drivers and riders. The app is available to download from the Apple store and Google Play;

  • Website refers to  its related web pages located under a single domain name and any variation or tailored version of the website created for your use;

  • Platform An application, especially as downloaded by a user to a mobile device.

  • Providers refer to accredited/registered and licensed third-party taxi transportation service providers/owner operators/drivers;

  • Smart Mover is the dispatch system Crown Cabs uses

  • Content includes any information or data submitted by you through the Crown Cabs App and all information and data made available to you by us through our Crown Cabs App and services;

  • Intellectual Property means, whether registered or not, all copyright, designs and industrial designs, circuit layouts, trademarks, service marks and commercial names and designations, trade secrets, know-how confidential information, patents, invention and discoveries, literary artistic and scientific works, inventions in all fields of human endeavour, and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields;

  • The notice includes a disclaimer, a disclosure or other statement, the fact of observing or paying attention to something, a consent and terms and conditions;

  • You refer to you/member/operator/driver as the user of the Crown Cabs App.

Users and Accounts:

  • To access and use our services, you will have to download the Crown Cabs App onto a compatible mobile device and create a new user account, by providing certain personal information, including your name, address, mobile phone number, as well as a username, password and payment details if required, your mobile may be given to the driver to locate your pickup location in difficult locations.

  • To create a user account with Crown Cabs you must be at least 18 years of age or otherwise have valid parental consent to utilise our services if you are underage. As such, if you create an account you will be deemed to have received parental consent if under the age of 18;

  • To use our services, you must be located in Australia.

  • You are responsible for maintaining the security and confidentiality of your user credentials and password ensuring that these details remain accurate and up-to-date. See our privacy policy for further information on how we will use your personal information;

  • You are responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security;

  • We will not be liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge. You will be held liable for losses incurred by us or another party due to someone else having breached your account whether with or without your consent;

  • You may not use anyone else’s account at any time, nor assign or transfer your account to any other person;

  • You agree to maintain and update your user information, data and password as required to keep it accurate, current, and complete;

  • You agree that we may store and use the user information and data you provide us (including payment card information) for use in maintaining your accounts and for billing fees to your payment card;

  • You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Crown Cabs App or via our Services.

    • You give your personal information only to be personally identified, information that you send or receive when you use Crown Cabs services. Personal information may identify you or your friends and includes information such as your name, emails, pick up and drop off addresses, telephone numbers and photographs or whatever information you transmit or receive when booking with the Crown Cabs, App or Online Booking.

Crown Cabs Services:

  • You acknowledge and agree that:

    • The Crown Cabs App is a platform to connect passengers wishing to book personal transport services and deliver the ability to request transportation services from Providers within a certain area. The Provider may or may not accept to transport you from your selected pick-up location to your desired final destination;

    • we do not guarantee or warrant that Providers will be available when you need them or that Providers will be able to provide you with their services within any certain/ period of time, any level of quality or to your satisfaction;

    • when you receive transportation services from a Provider you enter into a contract directly with that Provider for those services and Crown Cabs is not a party to that contract;

    • we are not responsible or liable to you in any way for the actions, behaviour, omissions or any damage or loss caused by Providers when providing or failing to provide you transportation services and

    • any services requested through the Crown Cabs App may or may not warrant a fee as determined within the app;

  • Through the Crown Cabs App, Crown Cabs provides you with:

    • information about transportation services offered by registered and licensed Providers;

    • information about Providers to enable you to request transportation services from Providers;

    • the ability to request transportation services from available Providers who may be located near you;

    • when your request is accepted, access to transportation services from registered and licensed Providers;

    • the ability to rate your experience and Provider when/if the feature is available; and

  • Once you have requested a provider the vehicle will be given your pickup details if required your contact details will be given to locating you for faster service.

  • You are provided with certain information about your driver and Provider through the App, which may include the registration of the vehicle, the Crown Cabs Provider rating if the feature is available, a photograph of the relevant driver if available, and the ability to contact the driver directly within the application if the feature is available.

  • At the end of the trip, you will receive a final fare payable where you pay to the provider/driver, which may include additional fees if you have verbally modified your trip with the Provider during the course of your journey.

  • On completion, both you and the Provider will be asked to use the Provider rating to evaluate the overall experience of the trip if the feature is available, factoring in qualities such as cleanliness, comfort, safe driving, navigational skill and behaviour of the driver.

  • If you have any concerns, queries, discrepancies or complaint regarding your fare or Crown Cabs experience you must do so within twenty-four hours so we can follow up and resolve it asap.

The user of the Crown Cabs Services, App and Online platform, obligations:

  • You agree and warrant that you will provide us with information that is true, complete and accurate.

  • It is your responsibility to verify the identity of the Provider, confirm the booking and be available at the requested pick-up location.

  • If you no longer wish to proceed with your booking, you must cancel it as soon as practicable, which may incur a cancellation fee, you will be informed available once this is activated.

  • When using the services, you and any accompanying passengers must treat Providers with respect and not cause damage to their vehicles or engage in any unlawful, threatening, harassing, obscene, abusive behaviour or activity or any behaviour which we reasonably believe could damage our reputation.

  • You and any accompanying passengers must comply with all applicable laws as well as any terms and conditions of Providers’ transportation services, including minimum standards of behaviour and intoxication.

  • You agree that any damage caused by you or other passengers travelling with you in a Provider’s vehicle will incur additional charges, including any cleaning costs due to your or other passengers’ behaviour.

  • If your mobile phone is stolen or lost, you must immediately notify Crown Cabs and request your Crown Cabs App account be cancelled or suspended in order to prevent any unauthorised use of the App or Services.

  • You must not harm or attempt to harm the App or its functions or Services in any way, including but not limited to:

    • removing or altering any copyright, trademark, logo or other proprietary notices or labels from any part of the App;

    • modifying, adapting, encrypting, decompiling, tampering or reverse engineering all or any part of the App;

    • reproducing or making derivative works based on the App;

    • never allowing others to use your mobile to pay for trips you did not travel in, do not give your mobile to others.

    • distributing, licensing, leasing, selling, reselling or otherwise exploiting the Services and the App; and

    • attempting to gain unauthorised access to or impair any part of the Services, App and related systems or networks.

Permitted use and Crown Cabs Platform:

  • You agree to not use the Crown Cabs Platform:

    • for any purpose that is unlawful or prohibited by these Terms of Use;

    • in any manner that could damage, disable, overburden, or impair our server, or the network(s) connected to our server, or interfere with any other party’s use and enjoyment of the Crown Cabs App;

    • to attempt to gain unauthorised access to any service, other accounts, computer systems or networks connected to our server or services through hacking, password mining or any other means;

    • to attempt to obtain any materials or information through any means not intentionally made available through our Crown Cabs App;

    • to transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

    • to impersonate any person or entity;

    • to transmit or otherwise make available any Content that you do not have a right to make available under any law or which infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

    • to transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation unless expressly authorised to do so;

    • to stalk or otherwise harass another; or

    • to collect or store personal data about other users.

  • We have the right (but not the obligation) in our sole discretion to:

    • refuse the transmission of any Content via the Crown Cabs App;

    • refuse access to or use of the Crown Cabs App;

    • remove any Content that violates these Terms of Use or is otherwise deemed by us to be objectionable;

    • preserve or disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce the Terms of Use; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect our rights, property or the personal safety of our staff, other users and the public.

  • As a condition of your use of our Crown Cabs App, you authorise us to include you or your organisation’s name in our published list of users.

  • The information in our Crown Cabs App, the Services and these Terms of Use have been prepared in accordance with the laws of the State of Victoria, and the Commonwealth of Australia. Crown Cabs App and our services may not comply with the laws of any other State or country.

Payment Methods, Pricing and Fees:

  • The Crown Cabs App is free to use, but you may be subject to data or other mobile phone network costs.

  • When you use the Crown Cabs App to obtain a transportation service from a Provider, you must pay the Provider the final fee levied for these services including a government service levy if applicable in your state or other extras from your journey. Payment may be made either:

    • directly to the Provider, by way of cash, credit card or EFTPOS using the Provider’s payment facilities in their vehicle; or

  • Metered fare and fees are regulated by governmental bodies and may exclude toll-road fees and surcharge fees for non-cash payments of fares, which is not at the discretion of Crown Cabs, nor the Provider.

  • You acknowledge Provider is dependent on other variables such as time, distance, route driven, tolls and traffic or other extras which may increase the fare payable by you.

  • You agree that the Provider may impose additional fees e.g. bodily fluids and liquids or in relation to any damage to their vehicle caused by your negligence or behaviour or the passengers travelling with you.

  • You acknowledge that you must pay in full payment of the journey/levied fee must be made and that any attempts to evade payment of fare may be reported by us or the Provider to the relevant authorities.

  • All amounts payable for the Services provided by Crown Cabs are inclusive of Goods and Services Tax (GST). Where not marked inclusive of GST, an amount payable must be increased to include the amount of GST payable.

  • You acknowledge that all card payments attract a 5% service fee (transaction surcharge) added at the end of every trip the credit card surcharge is applied on top of your transaction. The transaction fee is subject to change.

Limitation of liability:             

  • Crown Cabs, its related bodies corporate, any of their directors, officers, employees, or shareholders will in no way be liable for any direct, indirect, incidental, special or consequential damages (including in negligence), resulting from your use or your inability to use this app/website. Nor will it be liable for any reliance on any information or advice contained on this website or for the cost of procurement of substitute products or services or resulting from any products or services purchased or obtained or messages received or transactions entered into through this app/website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on your computer system or on this website, including but not limited to, damages for loss of profits, loss of use, loss of data or other intangible, even if Crown Cabs has been advised as to the possibility of such damages.

  • Where any Act of Parliament implies in these Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in these Terms and Conditions, however, the liability of Crown Cabs for any breach of such term, condition or warranty shall be limited to the minimum permitted by the Act of Parliament. 

  • Subject to our obligations under the Non-Excludable Provisions, neither we nor any of our employees, agents or officers are liable for any direct or indirect loss, any costs, charges or expenses you incur in connection with or arising from:

  • information published, displayed or available through our Crown Cabs App or provided via our Services;

  • any action is taken, failure to act, a decision made or reliance by you on the basis of the Content and the data and information in the Crown Cabs App provided through the Services;

  • any modification, suspension or discontinuance of the Crown Cabs App or our Services;

  • any errors or delays in the Content, or for any actions you or third parties may take in reliance on it;

  • your use of any services or offers provided by any individual, firm or company or Provider referred by us to you via the Crown Cabs App or our Services.

  • Nothing in these Terms of Use is or should be interpreted as an attempt to modify, limit or exclude any right or remedy, or any guarantee, term, condition, warranty, undertaking, inducement or representation, implied or imposed by legislation which cannot be lawfully modified, limited or excluded. This may include the Australian Consumer Law, which contains guarantees that protect consumers who buy goods and services in certain circumstances.

  • To the extent permitted by law, we exclude the application of all other guarantees, terms, conditions, warranties undertakings, inducements and representations express or implied by statute or otherwise.

  • You agree that you do not rely on any guarantee, term, condition, warranty, undertaking, inducement or representation made by us or on our behalf which is not expressly stated in these Terms of Use.

  • Subject to our obligations under the Non-Excludable Provisions, our maximum aggregate liability to you in respect of any one claim or series of connected claims under these Terms of Use or in connection with its subject matter, whether arising in or for breach of contract, negligence or other tort, breach of statutory duty, or under an indemnity or otherwise is limited to $50.

  • Subject to our obligations under the Non-Excludable Provisions, we will not be liable to you for any incidental, special, punitive, consequential or indirect loss or damages, lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Crown cabs App or our Services.


  • You agree to indemnify, and hold us harmless from any claims, actions, losses or demands relating to or arising out of your use of the Crown Cabs Service, App and Online Services, including:

    • any Content you submit through the Crown Cabs App;

    • your use or misuse of the App or Services;

    • any violation of these Terms of Use by you or passengers that travel with you;

    • any violation of third party rights, including Providers by you or passengers that travel with you; and

    • any unlawful, wilful or negligent act or omission by you or passengers that travel with you.

Provider Liability:

  • You acknowledge and agree that:

    • when using the Crown Cabs App and Services, you will not be covered under any insurance provided or held by Crown Cabs;

    • Crown Cabs does not guarantee that Providers will have their own insurance to cover any loss, damage or claim from passengers; and

    • Crown Cabs does not guarantee that Providers have a legally registered vehicle that is in roadworthy condition or licenced to provide transportation services.

  • You acknowledge that when you access and use our services, you enter directly into a contract with the relevant Provider for their Services. We are not responsible for the behaviour, actions or inactions of Providers you use through the Crown Cabs App and Service.

  • Crown Cabs will not be held liable nor responsible for any injury, loss or damage experienced by a passenger when using the Services. You confirm and accept this when using our Services and must bring any claim or action against an individual Provider and not Crown Cabs.

  • Crown Cabs will not be held liable for Providers/drivers for contacting passengers outside allocated bookings.


  • In the event that there is a dispute or complaint between you and a Provider in relation to the transportation services provided, then we will use our best efforts to investigate the dispute and assist you and the Provider to resolve the dispute.

  • It is your obligation to notify us of any dispute promptly and within 48 hours of the relevant incident. You may do so by contacting Crown Cabs:

Crown Cabs App security:

  • We do not guarantee that information transmitted over the internet and/or through the Crown Cabs App is totally secure. Therefore, when you send us information you do so at your own risk. Once we have received it, we take reasonable steps to keep the information secure while it is in our own systems (Smart Move Software), but we do not guarantee that it is secure.

  • Your use of Crown Cabs App and our Services is at your own risk. We do not guarantee that our software application is free from viruses, or that access to our Crown CBS App or Services will be uninterrupted. You should, therefore, ensure that your device is protected from viruses and any other interference that could damage your device.

Information about you & your privacy:

  • When you have downloaded and utilise the Crown Cabs App and Services, we may collect personal information about you, including your credit card or payment details. Ordinarily, we will explain the purposes for which we collect that information when it is collected. As a general rule, we only collect such information which is necessary for us to provide our Service to you or to maintain our relationship with you.

  • Your personal information will not be shared by us with any other person or organisation, except our related bodies corporate, providers, licensees, drivers and suppliers, so that we may adopt an integrated approach to our customers by improving the app platform and services. We will not disclose your personal information to foreign recipients.

  • Crown Cabs PRIVACY POLICY sets out how we collect and deal with personal information generally, including our use of cookies on your device. Our PRIVACY POLICY contains information about how you may access your personal information that is held by us and seek the correction of that information, as well as information about how you may submit a complaint about any breach of the Australian Privacy Principles.  If you have any queries about the collection, storage, use or disclosure of your personal information by contact Crown Cabs at  

  • By downloading and using the Crown Cabs App and Services you acknowledge and agree with our Privacy Policy, and consent for us to collect and disclose your personal information as necessary to provide you with a better transport platform.

Third party websites:

  • may contain links to app/websites maintained by other companies and organisations. Crown Cabs does not make any representation as to the accuracy of the information contained on those websites and will not accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.

  • may also contain third party advertisements (including banner ads and referral buttons) which contain embedded hyperlinks to websites operated by third parties. All third-party advertising is paid for by the relevant third-party advertisers and the placement of third party advertisements on the website does not constitute a recommendation or endorsement by Crown Cabs of the products or services advertised. The third-party advertiser is solely responsible to you for any representations or offers made by it. To the extent permitted by law, we are not responsible or liable for and give no warranty in respect of, any third-party website, application or the goods and services (including software) offered by a third party or any information appearing in any product or service we may offer.

  • Crown Cabs may receive payments from third parties in relation to goods or services supplied or received as a result of users and third parties accessing any links to third-party applications or websites contained in our Crown Cabs App or website.

Virus warning:

  • Crown Cabs does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. Crown Cabs will not be liable to you or to any other person for any loss or damage whether direct, indirect, consequential or economic, however, caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent of any applicable law that cannot be excluded imposes any liability on Crown Cabs, that liability shall be limited to the cost of re-supplying that information.

Intellectual Property:

  • You acknowledge all Content and Intellectual Property held, located within and related to our Crown Cabs App and Services is the property of Crown Cabs and protected by Intellectual Property law. Nothing in these Terms of Use conveys or vests to you any interests or ownership in Crown Cabs Intellectual Property or Content.

  • By accessing and using the Crown Cabs App and our Services, you agree not to redistribute or resell any Intellectual Property obtained from the Crown Cabs App and Services, without our prior written consent.

  • Other than for the purposes and subject to the conditions prescribed under the Copyright Act 1968 (Cth), you must not reproduce, upload to a third party, link to, frame, store in a retrieval system or transmit any part of it without our prior written consent.

  • Our Crown Cabs App includes registered trademarks owned by Crown Cabs (or our licensors Smart Move). You must not use any of these trademarks in any way without our prior written consent.

  • You agree that you will not do or cause to be done any act or thing that may impair any of Crown Cabs Intellectual Property rights in connection with the Crown Cabs App or Services.

Termination and modification of Service:

  • We may in our sole discretion immediately suspend, terminate or limit your access to the Crown Cabs App platform if:

    • we deem that you are in breach of the Terms of Use or our Privacy Policy;

    • you have not paid any fee payable under these Terms of Use on the date and time they are due; or

    • we deem that your use of the Crown Cabs App and Services warrants termination of your access.

  • We will notify you of such suspension, termination or limitation by email within five (5) business days. You agree that we will not be liable to you or any third-party for any termination of your access to the Crown Cabs App or the Services.

  • We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Crown Cabs App and Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our services.


  • Crown Cabs may give Notice under these Terms of Use by means of a notice on the Crown Cabs App or website, SMS or by email.

Governing Law: Jurisdiction, Severability and Waiver:

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia.

  • If any provision of these Terms is held illegal or unenforceable, then such illegality or unenforceability shall not affect the remaining provisions of these Terms which shall remain in full force and effect.

  • You and Crown Cabs agree to submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia or any Federal Court sitting in Victoria, Australia.

  • Crown Cabs failure to exercise or enforce any rights or provisions of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Crown Cabs in writing.

    • Any failure or delay by Crown Cabs in exercising any right, power or privilege available to us will not operate as a waiver of that power or right. 

    • If any provisions of these Terms of Use become void, voidable or unenforceable then those provisions are deemed to be severed and the remaining provisions will continue to have full force and effect.

Changes to these Terms of Use:

  • This statement sets out our current Terms of Use. It replaces any other Terms of Use which we have previously issued.

  • These Terms of Use may be updated by us at any time. You are responsible for checking these Terms of Use regularly, so you are aware of any updates that we have made to them. If you do not agree with any of the updated Terms of Use, you may stop using the Crown Cabs App at any time and de-install the Crown Cabs App from your device.

  • We suggest you periodically review our Terms of Use for any changes.

  • All information within the Crown Cabs App and features are subject to change without notice.


  • The information contained on this app/website is provided by Crown Cabs in good faith on an "as is" basis and solely at your own risk. The information is believed to be accurate and current at the date the information was placed on this website but Crown Cabs expressly disclaims any liability for any incorrect information or prices published on this website or for the lack availability of any product.

  • Neither Crown Cabs, its related bodies corporate, any of their directors, officers, employees or shareholders makes any representation or warranty as to the reliability, accuracy or completeness of any of the information or ideas contained on this website including in relation to any products or services. Crown Cabs, its related bodies corporate, any of their directors, officers, employees or shareholders will accept any responsibility arising in any way including negligence for errors in, or omissions from, the information contained on this website. To the fullest extent permitted by applicable law, Crown Cabs disclaims all representations and warranties, express or implied, including but not limited to, implied warranties.

  • Crown Cabs makes no warranty that this app/website, any information or ideas contained on this app/website or any products or services advertised on this website will meet your requirements, or that the website will be uninterrupted, timely, secure or error-free.   

Contacting us: If you have any questions regarding these Terms of Use, please contact us at

Terms & Conditions

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