CROWN CABS: 1300 12 13 14
APRIL 2025
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Return Trips Must Be a Booking, Not a Hail
When your account customer requires a return journey you must contact dispatch for them to enter this as a booking. Account customers can not be entered as hail jobs.
The Process:
1. The customer informs you they are ready for pickup or provides a pickup time.
2. You must call Dispatch to make the booking.
3. Dispatch assigns the job and releases it to you.
4. You accept the job and complete the trip.
Always follow this process to ensure proper records and payment processing.
Vehicle Servicing – Book Through Dispatch Operator
When your car needs servicing, contact Dispatch. They will handle the booking for you, ensuring a smooth and organised process. Servicing is done at Coburg, so contact the dispatch operator to arrange your appointment.
Understanding Direct and Indirect Discrimination
Discrimination happens when someone is treated unfairly or less favourably because of personal attributes. There are two main types:
- Direct Discrimination: When someone is openly treated unfairly.
Example: Refusing service to someone based on their race or disability.
- Indirect Discrimination: When rules or practices seem fair but disadvantage certain groups.
Example: A policy requiring all passengers to carry heavy luggage without assistance may unfairly impact elderly passengers or those with disabilities.
As drivers, it’s important to treat every passenger with respect and ensure that your actions comply with anti-discrimination laws. By fostering a respectful and inclusive environment, you contribute to Crown Cabs reputation for excellent service.
Driver Odometer Log – A Must for Every Shift
Logging your odometer reading is mandatory at the start and end of every shift. Follow these easy steps:
1. Log in – Enter your User ID and PIN to sign in.
2. Read shift restrictions – Read and confirm the shift restrictions, then sign in.
3. Enter odometer reading – Press Set and untick the "Continue Previous Shift" button.
4. Accept the checklist – This will complete your login process on the tablet.
5. Log out properly – When signing out, you must enter the odometer reading again using the same steps.
This process ensures we all comply with regulations.
Always log your odometer at the start and end of every shift!
Get Google Reviews & Win $50! -EXTENDED
The incentive for drivers who get the most positive Google reviews, with their name mentioned, has been EXTENDED.
The race is on! BE THE FIRST DRIVER TO GET 10 positive Google reviews and earn $50.
Encourage your passengers, friends, and family to leave a 5-star review and mention your name. The more reviews, the better your chances of winning!
Ask your passengers to leave a review while they’re still in the car—a simple reminder can go a long way! Let’s keep the positive feedback rolling!
With growing awareness about taxi meters, some passengers may have questions about pre-paid fares.
What is Pre-Payment?
Pre-payment is an estimated fare paid before the trip begins, with any difference adjusted at the end of the journey. This practice is legal and commonly used, especially during early morning hours.
How to Handle Pre-Payment with Passengers
- Inform passengers before they enter that pre-payment is required.
- Reassure them that the meter will still run, and any fare difference will be adjusted at the end of the trip.
- Communicate clearly that pre-payment is a standard industry practice, not a personal decision.
If a passenger becomes upset or the situation feels unsafe, you have the right to decline the trip. In emergencies, call 000 for assistance.
For more insights on handling pre-payment and de-escalation techniques, watch this video below:
Understanding Pre-Paid Fares
Have Your Say – Safe Transport Victoria Survey
Safe Transport Victoria wants to hear from you! Share your thoughts and experiences on the Safe Transport Victoria website by completing their survey. Your feedback helps shape future industry improvements and ensures your voice is heard.
📌 Take the survey here: Safe Transport Victoria - CPV Newsletter Survey